WEBSITE CARE & SUPPORT
YOUR WEBSITE IS IMPORTANT TO US.
Website Care & Support
Maintaining the health and security of your website is critical to promoting your business and ensuring consumers can find the information they need quickly and easily.
With an ongoing Care & Support partnership with Jennasis & Associates, we can help you do just that — monitoring your website to ensure it’s up to date, tracking and resolving issues or errors, and ultimately providing visitors with a smooth user experience. See our plan options and features below to ensure your website is maintained and updated for long-term success.
Out of Scope Support Requests
Generally, requests that take over 30 minutes to complete and requests that are not within your specified Care & Support package are considered outside the scope of Care & Support. For example, if you need a custom theme created or would like us to re-code a plugin, that may fall out of scope, however we are always happy to discuss your specific needs and put together a proposal to help you reach that goal. If you are unsure whether your request falls outside your Care & Support contract, please email our team at firstname.lastname@example.org. Developer support and customization hours are billed at a rate of $175.00 per hour, per request. Requests are subject to approval by the assigned agent or Jennasis and Associates management. Please expect up to 48 hours response time on non-emergency requests. Emergency or rush requests may be subject to a rush surcharge of $250 / hour.
Jennasis & Associates provides maintenance packages to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and / or content Jennasis & Associates makes available to or performs for you. Your access to and use of our services may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of your website or third party service or any other reason within or outside the control of Jennasis & Associates. Jennasis & Associates reserves the right to suspend or discontinue the availability of this service at any time at its sole discretion. Jennasis & Associates service does not support multi-site WordPress installations.